Terms & Conditions

Last updated: 13 November 2026. These terms apply to every order placed with NicoVault by SiaHub. By using this website or placing an order you agree to them. If you do not agree, please do not use the store.

1. Who we are. NicoVault is an online store operated by SiaHub, Mohala Malik Mamuriz Khan, Ward 5/3, Pindigheb, 43260, Pakistan. You can reach us on WhatsApp at +92 320 9122360.

2. Age and eligibility. Our products contain nicotine and are sold only to adults aged 22 or older who already use nicotine. By ordering you confirm that you are 22 or older, that the order is for your own use, and that you will not give or resell the products to anyone under 22. We may ask for proof of age (such as CNIC) before dispatch or at delivery, and we may cancel and refund any order where age cannot be verified.

3. Health notice. This product contains nicotine. Nicotine is addictive. Our products are not for minors, pregnant or breastfeeding women, or people who do not use nicotine. They are not medicines and are not sold as a way to stop smoking. We make no health claims about any product. If you have a medical condition, speak to a doctor before use. Keep all products out of reach of children and pets.

4. Products and information. We sell sealed, authentic products from international brands. Images are for illustration; packaging, design and stated strength may differ slightly by batch or market, so always read the label on the can you receive. Nicotine-per-pouch figures marked with the sign ≈ are our own estimates from the manufacturer's stated mg/g and net weight. Brand names and logos belong to their respective owners.

5. Prices. All prices are in Pakistani Rupees (Rs.) and may change without notice. The price that applies is the one shown at checkout when you place your order. If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full.

6. Orders and acceptance. Placing an order is an offer to buy. Your order is accepted only when we have verified your payment and dispatched it. We may refuse or cancel an order, for example if an item is out of stock, payment is not received, the address cannot be served, we suspect resale to minors or fraud, or the quantity is unusually large. If we cancel after you have paid, we refund the amount paid.

7. Payment (prepaid only). We do not offer Cash on Delivery. Every order is paid in full at checkout. Choose Easypaisa, JazzCash, SadaPay or bank transfer and the account details for that option are shown on the checkout page. Send the exact order total to that account, then attach a screenshot of the payment and enter the transaction ID in the checkout form to place your order. An order cannot be placed without the screenshot and transaction ID. We verify each payment before dispatch; if a payment cannot be verified, we will contact you, and the order may be cancelled. Pay only to the account details shown on our checkout page.

8. Delivery. We deliver across Pakistan by courier. Orders are dispatched after payment is confirmed, and the tracking number and delivery details are sent to your email address. Delivery times are estimates and can be affected by the courier, weather, holidays or your location. Delivery is free above Rs. 8,000; below that a flat delivery fee of Rs. 390 applies and is shown at checkout. An adult aged 22 or older must receive the parcel. If delivery fails because of a wrong address, an unreachable phone number or refusal to accept, re-delivery charges may apply.

9. Risk and inspection. Risk in the products passes to you on delivery. Orders are sent only in sealed SiaHub-branded bags or flyers. Do not accept a parcel that arrives in any other packaging or that has been opened; call us immediately on +92 320 9122360 while the rider is present. If the bag was intact but the contents are damaged or incorrect, send us photos on WhatsApp within 48 hours of delivery so we can put it right.

10. Returns and refunds. For hygiene and safety reasons, opened cans cannot be returned. Unopened, sealed cans, and items that arrive damaged or incorrect, are handled under our Refund and Return Policy, which forms part of these terms. Approved refunds are sent to the account you paid from, within 5 to 7 working days of approval.

11. Combo deals and offers. Combo deals are fixed packs sold at the combo price while stock lasts. If one item in a combo is unavailable, we will contact you to offer a substitute or a refund. Discounts cannot be combined unless we say so, and we may end any offer at any time.

12. Acceptable use. You agree not to misuse this website, place false orders, use someone else's details, resell our products to anyone under 22, or copy our content without permission.

13. Your information. We use your name, phone number, email address, city and address to process and deliver your order, verify age and send order and tracking updates by email. Details are shared only with our courier and payment partners as needed. See our Privacy Policy for more.

14. Limitation of liability. To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss, for delays outside our control, or for any effects of using nicotine products. Nothing in these terms removes rights you have under Pakistani consumer law.

15. Changes. We may update these terms from time to time. The version on this page at the time you place your order is the one that applies to it.

16. Governing law. These terms are governed by the laws of Pakistan. Any dispute will be handled by the competent courts of Pakistan. [PLACEHOLDER: city of jurisdiction.]

17. Contact. Questions about these terms or an order: message us on WhatsApp at +92 320 9122360.