Refund and Return Policy

Last updated: 13 November 2026. This policy explains when NicoVault by SiaHub, operated by SiaHub, accepts returns and how refunds are paid. It forms part of our Terms & Conditions.

1. The short version. Opened cans cannot be returned. Sealed, unopened cans can be returned within 7 days of delivery. If we send the wrong item, or it arrives damaged, we replace it or refund you at our cost. Refunds go back to the account you paid from.

2. Opened cans. For hygiene and safety reasons, a can whose seal has been broken cannot be returned, exchanged or refunded, unless the product inside is faulty as described in clause 5. Not liking a flavour or strength is not a fault, so please check the strength shown on each listing before you order.

3. Change of mind: sealed cans. You may return sealed, unopened cans in their original condition within 7 days of delivery. Message us on WhatsApp first so we can approve the return and give you the return address. You pay the courier cost of sending the cans back, and the original delivery fee is not refunded. Once we receive and check the cans, we refund the price you paid for them.

4. Wrong parcel or opened bag at delivery. Every order is sent in a sealed SiaHub bag or flyer. If your parcel arrives in any other packaging, or the bag has been opened, do not accept it and call us immediately on +92 320 9122360 while the rider is still with you. We then send a replacement or refund you in full, including the delivery fee. If you accept such a parcel without calling us in the rider's presence, we may not be able to accept a claim.

5. Damaged, faulty, missing or incorrect items. If the SiaHub bag was intact but an item inside is damaged, faulty, missing or not what you ordered, send us clear photos of the bag, the cans and the batch codes on WhatsApp within 48 hours of delivery. Once confirmed, you choose a replacement or a refund. We cover the courier cost of any return we ask for, and you are not charged delivery again.

6. Cancelling an order. You can cancel free of charge at any time before the order is dispatched; message us on WhatsApp with your name and transaction ID and we refund the full amount paid. Once the parcel is with the courier it can no longer be cancelled, and clause 3 applies instead.

7. Orders we cancel. If we cancel your order, for example because an item is out of stock, your payment cannot be verified, your area cannot be served or age cannot be confirmed, we refund everything you paid for the cancelled items.

8. Failed deliveries. If a parcel comes back to us because the address was wrong or incomplete, your phone could not be reached, nobody aged 22 or older was available, or the parcel was refused without a valid reason, we can send it again once you pay the re-delivery charge, or refund the order amount minus the delivery costs we paid.

9. Combo deals and discounted items. A combo deal is sold as one pack at a combo price, so it is returned as a complete pack with every can sealed. If only one item in a combo is damaged or incorrect, we replace that item. Sale items follow the same rules as full-price items, and refunds are based on the price you actually paid.

10. How refunds are paid. Approved refunds are sent to the same Easypaisa, JazzCash, SadaPay or bank account you paid from, or to another account in your own name if that is not possible. We do not refund in cash. Refunds are sent within 5 to 7 working days of approval, or of our receiving the returned cans. [PLACEHOLDER: confirm the 7-day return window and the refund time.] Your bank or wallet may take extra time to show it.

11. What we need from you. For any return or refund request, send us your name, the mobile number used for the order, your transaction ID and photos where relevant. Do not send anything back before we approve the return, as unapproved parcels may be refused.

12. When we cannot help. We cannot accept a return or refund where a can has been opened and is not faulty, the request is made after the time limits above, the item was damaged after delivery, the cans returned are not the ones we sent (we check batch codes), or the rule in clause 4 was not followed.

13. Contact. Returns and refunds are handled on WhatsApp at +92 320 9122360. Nothing in this policy removes rights you have under Pakistani consumer law.