Privacy Policy

Last updated: 13 November 2026. This policy explains what personal information NicoVault by SiaHub collects, why we collect it and what we do with it. By using this website or placing an order you agree to this policy.

1. Who we are. NicoVault is operated by SiaHub, Mohala Malik Mamuriz Khan, Ward 5/3, Pindigheb, 43260, Pakistan. For any privacy question, message us on WhatsApp at +92 320 9122360.

2. Information we collect. When you place an order we collect your first and last name, company name if you give one, mobile number, email address, billing address (street, city, state and postcode), a separate shipping address if you choose one, and any order notes; the items you ordered and the order total; the payment method you chose, your payment screenshot and transaction ID; and your confirmation that you are 22 or older. If age needs to be checked, we or the courier may ask to see your CNIC. When you message us on WhatsApp we receive your number and the messages you send.

3. Information stored in your browser. The website saves a few small items on your own device so it works properly: your age confirmation, the contents of your cart and your last selected theme. These stay in your browser, are not sent to us, and can be removed at any time by clearing your browser data. [PLACEHOLDER: list any analytics or advertising tools added on the live site.]

4. How we use your information. We use it to process and deliver your order, verify your payment, confirm that you are old enough to buy, send your order confirmation, tracking number and delivery details by email, handle returns, refunds and questions, prevent fraud and sales to anyone under 22, and keep the records the law requires.

5. Restock alerts and marketing. We send restock alerts and offers by email, and only if you enter your email address to join the list. Every email has an unsubscribe link, and you can leave at any time by using it. We do not send marketing to anyone who has not opted in, and we do not use the phone number or email address from your order for marketing unless you have joined the list.

6. Who we share it with. We share only what is needed: your name, phone number and address with our courier partners to deliver your parcel; payment details with the payment provider or bank where a payment has to be checked; and information with authorities when the law requires it. We do not sell or rent your personal information to anyone.

7. Payment information. You pay directly through Easypaisa, JazzCash, SadaPay or your bank. We never ask for or store your wallet PIN, password, card number or one-time codes. We keep only the screenshot and transaction ID you submit, to match the payment to your order.

8. How long we keep it. We keep order and payment records for as long as needed for accounts, tax and legal purposes, and then delete them. [PLACEHOLDER: retention period, for example 5 years.] Payment screenshots are kept only as long as needed to verify and reconcile the payment.

9. How we protect it. We limit access to your information to the people who need it to process your order, and we use reasonable technical and organisational measures to keep it safe. No website or messaging service is completely secure, so please do not send us passwords, PINs or one-time codes.

10. Your choices. You can ask us to show you the information we hold about you, correct it, or delete it where we are not required by law to keep it. Send the request on WhatsApp from the number used for your order and we will respond within a reasonable time.

11. Age. This website is only for adults aged 22 or older. We do not knowingly collect information from anyone under 22. If we learn that we have, we will cancel the order and delete the information.

12. Links to other sites. Our website links to WhatsApp, Instagram and other services that we do not control. Their own privacy policies apply when you use them.

13. Changes to this policy. We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.

14. Contact. Questions or requests about your information: message us on WhatsApp at +92 320 9122360.