Shipping Policy
Last updated: 13 November 2026. This policy explains how NicoVault by SiaHub, operated by SiaHub, delivers your order.
1. Where we deliver. We deliver all over Pakistan by courier. We do not ship outside Pakistan. A few remote areas may not be served by our couriers; if yours is one of them, we will contact you and refund your payment in full.
2. When your order is dispatched. All orders are prepaid. We dispatch after we have verified the payment screenshot and transaction ID you submitted at checkout. Verified orders are normally handed to the courier within 1 to 2 working days. [PLACEHOLDER: confirm dispatch time and daily cut-off.] Orders are not dispatched on Sundays or public holidays.
3. Delivery time. [PLACEHOLDER: confirm with your couriers.] After dispatch, delivery usually takes 2 to 4 working days in major cities and up to 6 working days in other areas. These are estimates, not guarantees. Weather, strikes, holidays, security situations and courier backlogs can cause delays that are outside our control.
4. Delivery charges. Delivery is free on orders above Rs. 8,000. Below that, a flat delivery fee of Rs. 390 is added and shown at checkout before you pay. The amount you pay at checkout is the full amount; nothing is collected at your door.
5. Tracking. When your parcel is dispatched we send the courier tracking number and delivery details to the email address you gave at checkout. Check your spam or junk folder if it has not arrived. You can follow the parcel on the courier's website, or message us and we will check it for you.
6. Packaging: SiaHub bags only. Every order is sent in a sealed SiaHub-branded bag or flyer. The product name is not shown on the outside, and each can inside is factory sealed. Do not accept the parcel if it arrives in anything other than a SiaHub bag or flyer, or if the bag has been opened, cut or re-taped. In that case, call us immediately on +92 320 9122360 while the rider is still with you, and do not let the rider leave until you have spoken to us. If you accept such a parcel without calling us in the rider's presence, we may not be able to help with a claim.
7. Who can receive the parcel. Our products are sold only to adults aged 22 or older. An adult aged 22 or older must receive the parcel, and the courier may ask to see a CNIC. The parcel will not be handed to anyone under 22.
8. Your address and contact details. Please give a complete address with house number, street, area and city, a mobile number that is switched on, and a working email address, since your tracking details are sent there. To change an address, message us on WhatsApp before the order is dispatched; once it is with the courier we may not be able to change it.
9. Failed delivery. The courier will usually try to deliver more than once and will call you first. If delivery fails because the address was wrong or incomplete, your phone could not be reached, nobody aged 22 or older was available, or the parcel was refused, it is returned to us. We can send it again once you pay the re-delivery charge, or refund the order amount minus the delivery costs we paid.
10. Damaged, opened or wrong parcels. Check the parcel before the rider leaves. If it is not in a SiaHub bag or flyer, or the bag is opened or badly damaged, refuse it and call us at once on +92 320 9122360 in the rider's presence, as described in clause 6. If the bag was intact but you find damaged, missing or incorrect items after opening it, send us photos on WhatsApp within 48 hours of delivery and we will replace the items or refund you under our Refund and Return Policy.
11. Lost parcels. If tracking shows no movement for 7 working days, tell us. We will raise it with the courier and, if the parcel is confirmed lost, send a replacement or refund you in full.
12. Split shipments. If part of your order is delayed, we may send it in more than one parcel, each in a SiaHub bag or flyer, at no extra delivery charge to you.
13. Contact. For any delivery question, message us on WhatsApp at +92 320 9122360 with your name and order details.